Our Policy

Thank you for choosing Cherry Creek Nail Spa. Please carefully read our polices below. Thank you for your understanding and respecting our policies. 

 GENERAL HYGIENE & SAFETY GUIDELINES

At Cherry Creek Nail Spa, Cleanliness, hygiene and safety is always our top priority. We do our best to provide our clients and staffs with a clean, safe, and healthy nail care space. 

- In order to keep the general space clean, clients are required to wash their hands with soap and water as soon as they check in, regardless of the service they are getting. 

- Follow the state and city of Denver guidelines regarding mask wearing policies. 

- Stay home if you are sick. 

- We strive to keep social distancing when possible in our salon.

SANITIZATION PROTOCOLS 

- Using fresh and disinfected/sterilized tools for each client. 

- Reusable and metal tools are being cleaned and disinfected after each client. We clean them with soap and immerse them in hospital grade disinfectant Barbicide for 10 to 15 minutes, then dry them and put them in the sterilizer machine for another 30 minutes. After that, they are ready to be used on the services. 

- Working stations are sanitized and disinfected right after each service. 

- All spa tubs are deep cleaned and disinfected daily at the end of the day. 

APPOINTMENT ONLY

Cherry Creek Nail Spa is by appointment only. We commit to provide our clients with a timely manner and high quality for each service. We highly recommend you to use our online booking system or give us a call at 303.321.0655 to make your appointment in advance.

ONLINE BOOKING

Our online booking is the best way to make your appointment with us. You can access the online booking via our website, Facebook, Instagram or Fresha app, it’s convenient, faster, and easy to use. Once you create an account, you can book and manage your appointment online, including: rescheduling or canceling your appointment up to 12 hours prior to your appointment time from your device. If you would like to reschedule or cancel your appointment less than 12 hours before your scheduled time, you will be charged 50% of your service for late cancelation and 100% of your service for no-calls no-shows. Cancelation within 30 minutes of your scheduled time will be counted as no-shows and 100% charge. 

CONFIRMATION

We require all clients to confirm your appointment with your card information at the time of booking to secure your appointment. Your card will be held on file but you will not be charged at the time of booking. Our system will process the payment only in the event of late cancelation or no-call no-shows, per our policy. You can use your card on file to check out once you have completed your services for contactless payment, or you can also use a different card to pay for your services. 

We’re using a safe and secure third party payment processor for the credit transactions. Your card information is confidential and can only be managed from your profile, if you need to update the card information due to lost or expiration, please log into your account, go to setting and update it from your profile on Fresha. 

In case your appointment is not confirmed, we have the right to cancel anytime without notice so our technician can take another appointment to fill their work schedule. 

PAYMENT and CONTACTLESS PAYMENT

We accept Cash, Visa, Master Card, and American Express through our online booking system and card terminal. Once you put your valid card information into the system to confirm your appointment, you can use this card to check out once your service is completed. This makes the payment process completely contactless, our system will send an email receipt to you if you choose to receive one. If you choose to use another card rather than the one you have on file then you can utilize our card terminal located at the front desk.

Please note that we do not charge your card at the time you make the appointment, we only process the payment with your authorization once the service is completed or in the event of late cancelation or no-call no-shows. 

We do not accept personal checks. 

CANCELATION/RESCHEDULE AND NO-SHOWS

We understand that everyone has things to do and sometimes emergencies or out of control issues happen. We require you to confirm your appointment with our card information but we do not charge to hold your spot. To protect our technicians and make sure they get paid for the time slot that we reserved for your service, We kindly ask you to give us at least 12 hours cancellation notice prior to your appointment time, otherwise you are responsible for 50% of your service fee in case of late cancelation (cancel or reschedule less than 12 hours prior to your appointment) or 100% service fee in case of no-calls no-shows and/or if you cancel your appointment within 30 minutes prior to your schedule time. We have a very flexible policy that allows you to cancel or reschedule your appointments online, by yourself up to 12 hours prior to your appointment time.

CHANGE OF SERVICE

Any adjustment to the original appointment requires at least 12 hours of advance notice to allow us to assign enough time for your desired service or fill in the gap for our nail technicians. 

In case you would like to adjust your appointment within 12 hours prior to the starting time for your service or after you arrived at our salon: 

If you would like to upgrade the services, we will try our best to accommodate your request if time allows. We will confirm with you if we are or aren’t able to do the upgrade, due to time restrictions. 

If you would like to down grade the service, we may charge the full price of the original booking to compensate the time that we hold for your appointment. 

In the case of change of service which leads to cancelation or rescheduling the service to another time/day, you will be responsible to pay for late cancelation fee of 50% of that service because we are unable to fill that spot for the technician. 

In case you show up late and we must shorten the service, you are still responsible to pay for the original service that you book with us.

ARRIVAL and LATE ARRIVAL

For the best experience, we invite you to come 5 minutes early to have time to check in, wash your hands and select your colors. As a courtesy to all of our clients, if you’re running late (5-10 minutes) for your appointment, your service might be shortened slightly on the part of lotion and massaging. If you will be more than 15 minutes late, then in this scenario we kindly ask you to reschedule or wait until our next available slot. In case this late arrival leads to service cancellation, you will be responsible for 50% of your service charges. 

GIFT CARD REDEEM: 

Our clients can buy Vouchers online at our website and Fresha. To void scams and fraudulent gift card transactions, we may require to see your ID to match with the Gift card, and to keep a copy of your photo ID for the record. We have the right to refuse your Gift card redemption if you are not able to show us a matching photo ID and you are responsible to pay for the service with a different payment method.

SAFE SERVICES AND HEALTHY NAILS 

UNHEALTHY NAILS

In order to keep our salon a safe and healthy nail care place, we must refuse service to anyone who seems to have unhealthy nails and certain skin conditions, which includes; discoloring nails, infected nails, open wounds, and contagious conditions; unless the customer provides a written notice from a licensed physician. 

MEDICAL CONDITIONS

If you have any medical conditions, allergies, injuries or special needs, please let us know when you make your appointment, or before your service starts. This will help to customize your service and ensure your satisfaction and best experience. 

REFUSAL OF SERVICE

We have the right to refuse service to anyone at anytime who has nail fungus and shows the symptoms of nail fungus; such as discoloration, nail thickening, separation between the nail and the skin… In case your nails show any of these symptoms, we will require a written note from a licensed physician to ensure you don't have any contagious conditions. It’s important as well as our priority to maintain a healthy environment for our employees and each of our customers. 

GENERAL POLICIES 

GUARANTEED TIME

We guarantee 7 days for shellac polish, and 10 days for dipping powder. In case your nails chip within this guarantee time, we will offer a complementary touch-up on the chipped nails. After the guarantee time, there will be a charge of regular price.

PETS

Pets are not allowed to enter the salon in order to respect our customers and staff with allergies, except service animals.

TALKING ON PHONE

We understand everyone has work and family, sometimes it’s urgent and you need to answer your phone. To respect our customers and promote a relaxing atmosphere in the salon, we kindly ask you to quiet your voices when using cell phone and avoid chit-chat for longtime. We just want you and each of our customers to have a relaxing time and best experience while we do your services. 

WATCHING SHOWS/VIDEO ON PHONE: 

If you or your kiddos watch a show/ video on phone/devices, please wear a pair of headphone to respect and keep our spa a quiet and relaxing space for other clients. 

ECO-FRIENDLY PRACTICES

We strive to reduce plastic trash and our carbon footprint in our daily routine. All of our tools are hospital grade disinfected and sterilized after each client. We are no longer using plastic pouches to pack our tools. After they are disinfected and sterilized, they will be kept in a small container inside the ready-to-use sterilized machine and our technicians will take them out when we’re ready for your service. 

We are no longer providing the disposable flip flop, please bring your own pair with you for your pedicure service. 

We thank you for your understanding and respecting our policies. We hope you enjoy every moment of your service once you walk through our door.